Shipping Policy
Shipping Policy
We are committed to delivering your Anu Oil products safely, securely and on time.
At Anu Oil, we take great care in packing and shipping our edible oil products. Our goal is to ensure that every order reaches you in good condition and within the estimated delivery time.
1. Order Processing
Orders are generally processed after successful payment confirmation. We make every effort to process and dispatch orders as quickly as possible.
Orders are generally processed and dispatched within 1โ3 business days.
Orders placed on Sundays or public holidays may be processed on the next working day.
2. Shipping & Delivery Time
Delivery time may vary depending on your location, courier availability, weather conditions and other circumstances beyond our control.
Usually 1โ3 business days.
Usually 3โ7 business days after dispatch.
Delivery availability depends on the serviceable PIN code.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.
4. Order Tracking
Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.
You can use the tracking information provided to check the status of your shipment with the applicable delivery partner.
5. Delivery Address
Please make sure that your delivery address, PIN code and contact number are correct before placing your order.
- Anu Oil is not responsible for delays caused by an incorrect or incomplete address.
- Additional delivery attempts may be subject to the courier partner's policies.
- Customers may be contacted by the delivery partner to coordinate delivery.
6. Delayed Delivery
While we aim to deliver orders within the estimated delivery period, delays may occasionally occur due to circumstances beyond our control.
These may include:
- Severe weather conditions.
- Transportation or logistics delays.
- Public holidays.
- Courier service disruptions.
- Incorrect or incomplete delivery information.
- Other unforeseen circumstances.
7. Damaged or Leaking Package
If you receive a package that appears damaged, leaking or tampered with, please contact Anu Oil as soon as possible.
For more information about damaged products and returns, please refer to our Return & Refund Policy.
8. Delivery Attempts
Delivery will be attempted according to the courier partner's standard procedures.
If a shipment cannot be delivered because the customer is unavailable, the address is incorrect or the delivery cannot otherwise be completed, the courier partner may make additional attempts or return the package to us.
9. Non-Serviceable Locations
Delivery availability depends on the serviceability of your PIN code. Some remote or restricted locations may not be serviceable by our delivery partners.
If your location is not serviceable, we may contact you regarding the order and provide the available options.
10. Contact Us
If you have questions about your order, shipping or delivery status, please contact our customer support team.
Policy Updates
Anu Oil reserves the right to update or modify this Shipping Policy from time to time. Any changes will be published on this page.