Anuoil

Return Policy

Return & Refund Policy

Your satisfaction is important to us. Please review our return, replacement, refund and cancellation guidelines below.

At Anu Oil, we are committed to delivering high-quality edible oils to our customers in safe and secure packaging. Since our products are food items, we follow specific guidelines for returns, replacements and refunds.

1. Return Eligibility

Due to the nature of our products, opened or used edible oil products cannot be returned or exchanged.

We accept return or replacement requests only in the following situations:

  • The product received is damaged or leaking.
  • The wrong product was delivered.
  • The product received is defective or has a packaging issue.
  • The product is missing from the order.
  • The product received does not match the product ordered.

2. Damaged or Leaking Products

If your package arrives damaged, leaking or tampered with, please contact us as soon as possible.

Customers are requested to provide photographs or videos of:

  • The outer packaging.
  • The damaged product.
  • The product label.
  • The shipping package and shipping label.
Important: Photos or videos may be required to verify and process your complaint.

3. Wrong Product

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or provide a refund, depending on product availability and the circumstances.

4. Return Request Period

⏱
48 Hours
Return or damage-related complaints should be reported within 48 hours of delivery.

Requests received after this period may not be accepted, except where required under applicable law.

5. Products That Cannot Be Returned

For safety and hygiene reasons, we generally do not accept returns for:

  • Opened bottles or containers.
  • Used edible oil products.
  • Products where the seal has been broken.
  • Products damaged after delivery due to improper handling or storage by the customer.
  • Products returned without prior approval from Anu Oil.

6. Refunds

If your refund request is approved, the refund will be processed after verification.

The refund will normally be issued to the original payment method used for the order. The time taken for the amount to reflect in your account may depend on your bank, card issuer, UPI provider or payment gateway.

For Cash on Delivery orders, refund arrangements may require additional payment details from the customer.

7. Replacement

Where applicable, Anu Oil may provide a replacement instead of a refund.

Replacement will depend on product availability and successful verification of the complaint.

8. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, customers should contact our support team for assistance.

9. Delivery Inspection

Customers are encouraged to inspect the package at the time of delivery.

Please Note: If the package appears severely damaged, leaking or tampered with, please document the condition and contact us immediately.

10. How to Request a Return or Replacement

To request a return, replacement or refund, please contact us with the following details:

01. Order Number

Provide your order number.

02. Customer Details

Name and registered mobile number.

03. Product Details

Product name and reason for request.

04. Photos / Videos

Product and packaging photos where applicable.

Contact Us

Need help with a return, replacement or refund? Get in touch with us.

11. Policy Updates

Anu Oil reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page.

Last Updated: August 2026